Cancellation Policy
Privacy Statement
Groups Policy
Weddings Policy
Pets Policy
Cancellation
Policy
- Cancellations notified more than 30 days prior to arrival
day will be entitled to a full refund.
-
Cancellations notified 30 days or less and more than 14
days prior to arrival day, will forfeit the full deposit.
- Cancellations 14 days or less prior to arrival day, will
forfeit all monies paid unless we are able to re- book
your entire stay to another group at full tariff.
- We recommend you take out travel insurance to provide
protection against loss due to illness, injury, death,
loss of luggage and cancellation of travel.
Privacy
Statement
All
personal information collected is used only for our purposes
as outlined below:
Security on information
Our data base is protected from unauthorised access using
current techniques. You should be aware of inherent risks
associated with the transmission of information via the internet.
Should you not wish to transmit specific information across
the internet, we supply alternative ways of providing information.
For example, you can post, fax or communicate with us by telephone.
Data Collected
Emails and Electronic Forms
- We
will record your email address only if you send us a message,
or issue it to us via our feedback sheets. Your personal
information will only be used for the purposes of communicating
by AHCC, keeping you up to date with news and current offers.
- Your
details will not be forwarded on to any third party, except
where authorised, or required by law. Where you choose to
send us a completed electronic form that includes your personal
details, we do collect personally identifiable information,
such as name, address and other contact or request details.
Details discussed over the phone:
- When
a booking is arranged over the phone, your name, address
and contact numbers will be requested.
- We
will then forward to you, details of your pending reservation
- Bi-annually,
we intend to forward to you, our newsletter containing special
offers and general updated information we believe our guests
will find relevant.
- When
an inquiry is received, your name and address details will
be requested, to post a brochure out to you.
- Inquirers
will not be put on our mailing data base- only our staying
guests.
Browsing:
When you browse this website, the web server records your
visit and logs the following information:
- The
user's server address
- The
user's top level domain name (for example.com.gov.au.uk
etc)
- The
date and time of visit to the site
- The
pages accessed and documents viewed
- The
previous site visited and
- The
type of browser used
The data listed above is collected for the following purposes:
Website and system administration, including monitoring to
prevent security breaches, enhancement of the website, and
research and development.
Access to Personal Information
- On
request we will give you access to any personal information
we may hold about you, provided that you can give some proof
of your identity.
- Should
you establish that the information we hold about you is
not accurate, complete or up to date, we will take reasonable
steps to correct it.
Need
more information, or to make a privacy complaint?
If you have any questions, or would like further information
about our privacy and information handling practices, or need
to make a privacy complaint, please contact us by:
Email: relax@ahcc.com.au
Fax: 08 8388 4733 or 61 8 8388 4733 outside of Australia
in writing to :
Adelaide
Hills Country Cottages
P.O. Box 100
Oakbank, South Australia 5243
Groups
Policy
AHCC is the perfect spot for a quiet relaxing and romantic break however is
not a good spot for a party or gathering of people.
Without prior permission from reception, no more than two additional adults
in one motor vehicle may be invited onto the property at any one time.
Reception have the right to ensure that any others leave the property
immediately.
Weddings
Policy
AHCC is a perfect spot for a romantic honeymoon but is unsuitable for
weddings of any form.
For wedding venues in the Adelaide Hills contact:
- St Githas 08 8339 1264
- Hazelmere Homestead 08 83888385
- Bird in Hand Winery 08 8389 9488
- Christian City Church Adelaide Hills (very contemporary auditorium) 08 8388 1722
Pets
Policy
We
regret to advise that Adelaide Hills Country Cottages is not
a suitable place to bring your family pets. We highly recommend
the following local businesses who can provide your pets with
an enjoyable "Adelaide Hills" holiday of their very own!
Cats
Paws a While Cattery
Hahndorf
|
 |
Dogs and Cats
The Dog House Kennels
Hahndorf |
 |
Print this page
